4 Listen and repeat the departments in colour. Then choose the correct answer.
1. Thank you for calling. I'll be happy to refuse/assist you again in the future.
2. I don't know what to do. What do you suggest/return?
3. I can't remember exactly what do you ordered. I'll check my records/make a claim.
4. The order hasn't arrived yet. It must be under warranty/lost in the post.
5 Listen and repeat the departments in colour. Which pairs of sentences have got a similar meaning?
1. a. The prices on the invoice are too high.
There must be an error.
b. The prices on this invoice are incorrect.
2. a. They credited our account after they had overcharged us.
b. They put us through to the accounts department because they had overcharged us.
3. a. You sent us the wrong item.
b. I hadn't ordered the item you sent us.
4. a. We'll replace the tablet at our expense.
b. We'll pay for replacing the tablet.
5. a. The equipment you sent us is missing a part.
b. You've sent us more parts than we need.
6. a. This keyboard has got a defect, so it will have to be replaced.
b. This keyboard will have to be replaced because there's something wrong with it.
6 Listen and repeat the departments in colour.
1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so our company has been losing business.
5. Check that fan. It's making a noise.
6. This part doesn't fit where it's supposed to.
7 Read
1.
2.
3. C
4.
5. C
6.
7. C
8. C
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