Exercises page 27

5 Listen and repeat the words in colour. Then choose the correct phrase to complete each sentence.

1. I'm afraid Mrs Philips isn't in the office. She's out of town at an IT conference.

2. I'm sorry, but Miss Lyons is busy. She's in a meeting with the software developers. As soon as they finish, I'll tell her you phoned.

3. I'm afraid Mr Brown isn't here. He's on holiday in the Alps for two weeks. He'll be back on the 20th.

4. Just a moment, I'll get a pen and take down your full name and mobile number.

5. I'm sorry we got cut off earlier. My battery ran out.

6. Just a moment. I'll see if Mr Jeffries is in his office or out on-site - please don't hang up.

7. I'll see if Miss Hart can take your call. Can you please wait a moment while I put you on hold?

8. Mrs Banks isn't on-site today - can I take a message?

9. Could I leave a message for Tony? Please tell him I'll be out this afternoon testing the new software at the sports centre.

6 Listen and repeat the words in colour. Then copy and complete the sentences. 

1. When someone is speaking on the phone, it means their line is busy.

2. How do you spell that - is it J-U-D-Y or J-U-D-I?

3. I'm sorry to interrupt your meeting, but you have a call from your daughter. She says it's important.

4. Mrs Rose isn't at her desk; she's out of the office.

5. Mr Davies is busy at the moment. Shall I ask him to return your call later today?

7 Listen and repeat the words in colour in A. Then match them to their definitions in B.

A

1. unavailable e

2. transfer c

3. deal with d

4. urgent a

5. expect b

B

a. needs immediate attention. 4

b. believe that someone or something will arrive soon. 5

c. pass a call on to someone else. 2

d. take action to do something. 3

e. can't be contacted. 1

8 Choose the correct answer.

Will Samuels Called this morning while you were 1. on holiday/in a meeting. He 2. left/took a message saying that he has lost half of his client data and he needs an 3. urgent/unavailable solution. I told him you would 4. hang up/deal with his problem as soon as possible and that you would 5. return/transfer his call after your meeting. I 6. cut off/took down his mobile number in case you haven't got it. It's 093-425555.